ChalkyChalky

Privacy Policy

Last updated: January 2024

1. Introduction

Chalky ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and other applicable privacy laws.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Email address and display name when you create an account.
  • Climbing Data: Sessions, routes, grades, attempts, and notes you log in the app.
  • Media: Photos and videos you choose to attach to your sessions.
  • Profile Information: Optional information such as climbing preferences and goals.

2.2 Information Collected Automatically

  • Device Information: Device type, operating system, and app version.
  • Usage Data: How you interact with the app (features used, session frequency).
  • Location: Only when you explicitly add a location to a session.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Sync your data across devices
  • Generate statistics and insights about your climbing
  • Send service-related communications
  • Respond to your requests and support inquiries
  • Detect and prevent fraud or abuse

We do not sell your personal information. We do not use your data for advertising purposes.

4. Data Storage and Security

Your data is stored locally on your device and synced to our secure cloud infrastructure hosted in Australia. We use industry-standard security measures including:

  • Encryption in transit (TLS 1.3)
  • Encryption at rest (AES-256)
  • Secure authentication via Supabase Auth
  • Regular security audits and updates

5. Data Retention

We retain your data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

6. Your Rights

Under Australian privacy law, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information.
  • Export: Export your data in a portable format.
  • Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

To exercise these rights, contact us at chalkyclimbing@outlook.com.

7. Third-Party Services

We use the following third-party services:

  • Supabase: Authentication and database hosting (data stored in Australia)
  • Vercel: Website hosting (Sydney region)
  • Apple/Google: App distribution via App Store and Google Play

Each service has its own privacy policy governing their use of your data.

8. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

  • Email: chalkyclimbing@outlook.com
  • Website: https://chalkyclimbing.au